Refund and Cancellation Policy

What this policy covers

This policy applies to every payment made to Manne IT Solutions Private Limited ("we", "us", "our") — a company incorporated in India under the Companies Act, 2013 on 30 June 2026, CIN U62099TS2026PTC218484, with its registered office at Plot No. 45, H. No. 2-130, HUDA Colony, Rangareddy, Chandanagar, Tirumalagiri, Hyderabad 500050, Telangana, India — whether through this website, an invoice we raise, or a payment link we send you.

Where you have signed a separate written agreement with us, the refund terms in that agreement apply, and this policy fills the gaps it leaves.

What we sell

Everything we sell is software or work done on software. There are three kinds of charge:

• Subscription fees — recurring monthly or annual access to one of our products.
• One-time implementation fees — setup, configuration, data migration and training at the start of a subscription.
• Professional services — custom development, integration or support work quoted separately.

Cancelling a subscription

You can cancel a subscription at any time. Use the cancel option in your account settings, or write to praveen@manne.work from the email address on the account.

Cancellation takes effect at the end of the period you have already paid for. Your access continues until then, and we do not bill you again. We do not pro-rate a partly used period, so cancelling in the middle of a month or a year does not by itself produce a refund — but the exceptions below do.

We confirm every cancellation in writing. If you have not had that confirmation within two working days, assume it did not reach us and write again.

When we refund a subscription

We refund a subscription fee in full in these cases:

• You cancel a new subscription within seven days of your first payment and have not made substantive use of the product.
• You were billed for a renewal you had already cancelled, or billed after the cancellation date.
• You were charged twice for the same period, or charged an amount you did not authorise.
• The product was unavailable for more than forty-eight consecutive hours in a billing period because of a fault on our side — refunded pro-rata for the affected period.
• We discontinue a product, or make a change that materially reduces what your subscription does, and you do not want to continue — refunded pro-rata for the unused remainder of the period.

When we do not

Outside those cases, a subscription fee is not refundable. In particular we do not refund:

• The unused remainder of a period you cancelled mid-term, where the product was working as described.
• A period during which you had access but chose not to use it.
• Downtime caused by something outside our control — your network, your device, a third-party service you asked us to integrate with, or a failure of public infrastructure.
• An account we suspended or terminated because of a material breach of our Terms and Conditions.
• A request for a feature the product was never described as having. Check the product pages before you buy, and ask us if anything is unclear.

Free trials and pilots

Where we offer a free trial, you are not charged during it, and you can walk away at the end owing nothing. If a trial converts to a paid subscription automatically, we tell you the date and the amount before it happens, and you can cancel any time before then.

Implementation and professional services

Implementation and professional services fees pay for work done. Cancel before we start and we refund the fee in full. Cancel after we have started and we refund the balance, keeping only the fee for work already delivered, charged at the rate in the quote and itemised for you.

Work already delivered and accepted is not refundable.

Failed, duplicate and unrecognised payments

If money left your account but the payment shows as failed, it is usually held by the gateway and released automatically within five to seven working days. If it has not come back after seven working days, send us the transaction reference and we will trace it with the aggregator.

Duplicate charges are refunded in full as soon as we can confirm them, and you do not need to have used the product for that. If you see a charge from us you do not recognise, write to us before you raise a chargeback — it is almost always faster.

How to request a refund

Write to praveen@manne.work from the email address on the account, with "Refund request" in the subject line, and include:

• The account or company name the subscription is under.
• The transaction reference or invoice number, and the date and amount of the payment.
• Which of the cases above you are relying on, and what happened.

How long it takes, and how you get the money

We acknowledge a refund request within two working days and decide it within seven working days. If we need something from you to decide, we ask for it in that first reply.

Approved refunds are issued to the original payment method — the same card, UPI handle or bank account the payment came from. We cannot refund to a different instrument, and we do not refund in cash or in credit unless you ask for credit instead.

We release an approved refund to our payment aggregator within seven working days of approving it. Your bank or card issuer then takes its own time to post it, typically a further five to ten working days. The total is usually under two weeks, and we will give you the refund reference so you can trace it.

Refunds are made in the currency you paid in. Where a currency conversion or a gateway fee has been applied by your bank, we refund the amount we received, and we cannot recover a fee your own bank charged.

Purchases made in a mobile app

If you bought a subscription inside one of our mobile applications through Apple's App Store or Google Play, that purchase was made with Apple or Google, not with us, and their refund process applies. We cannot issue a refund for it.

Cancel through your Apple subscriptions settings or your Google Play subscriptions page, and request the refund through the same store. If the store declines and you believe the charge was wrong, write to us with the receipt and we will take it up with them on your behalf.

Chargebacks

Please talk to us before raising a chargeback. A chargeback takes months to resolve and freezes the amount while it runs, where an email to us usually settles it in days. If you do raise one, we will respond to your bank with the transaction record, and we may suspend the account until it is resolved.

How to reach us

Anything about a cancellation, a charge or a refund goes to:

Manne IT Solutions Private Limited · Plot No. 45, H. No. 2-130, HUDA Colony, Rangareddy, Chandanagar, Tirumalagiri, Hyderabad 500050, Telangana, India

praveen@manne.work · +91 96669 66132 · Mon–Fri · 10:00–19:00 IST