Shipping and Delivery Policy

We do not ship physical goods

Manne IT Solutions Private Limited ("we", "us", "our") — a company incorporated in India under the Companies Act, 2013 on 30 June 2026, CIN U62099TS2026PTC218484, with its registered office at Plot No. 45, H. No. 2-130, HUDA Colony, Rangareddy, Chandanagar, Tirumalagiri, Hyderabad 500050, Telangana, India — licenses its own software and provides services around it. We do not sell, stock or dispatch any physical product.

There is nothing to ship, no courier, no tracking number and no delivery address. Every reference to delivery on this site means electronic delivery of access to software.

What delivery means

Depending on what you have bought, delivery is one of these:

• A hosted product — we create your workspace and send an activation link and sign-in details to the email address given at checkout.
• An additional user or an upgrade on a subscription you already have — the change is applied to your existing workspace and takes effect immediately.
• A mobile application — you download it from Apple's App Store or Google Play and sign in with the account we have provisioned.
• A deployment inside your own infrastructure — we deliver the build, the deployment documentation and the licence key to your nominated technical contact, and we run the installation to the schedule in your order.
• Professional services — delivered as the work completes, to the schedule agreed in the statement of work.

When it happens

For a self-service subscription bought on this site, provisioning is automatic and access normally reaches you within a few minutes of the payment being confirmed — and in any case within one working day.

Where a subscription includes setup, data migration or configuration, we begin within one working day of payment and agree the go-live date with you in writing. Implementation timelines are set out in your order form; they typically run from a few days to a few weeks depending on scope.

A deployment into your own infrastructure runs to the schedule in your order form, because it depends on access and approvals from your side as well as ours.

Where we deliver

We deliver to customers in India and internationally. Because delivery is electronic, there is no region we cannot reach and no location surcharge.

You are responsible for complying with any law that applies to you where you are, including any restriction on importing or using software.

What it costs to deliver

Nothing. We charge no shipping, handling, courier or delivery fee of any kind. The price you see at checkout, plus applicable taxes, is the whole amount.

If access has not reached you

First check the spam and promotions folders of the email address you used at checkout — activation mail is the most common thing to be filtered.

If it is not there, write to praveen@manne.work with the transaction reference and the email address you used, or call +91 96669 66132 during office hours. We will confirm the payment and re-send access, usually the same working day.

If we cannot deliver at all — for instance because the product cannot be provisioned for you — we cancel the order and refund you in full under our Refund and Cancellation Policy.

Wrong or unreachable email address

Delivery goes to the email address given at checkout, so please check it before you pay. If mail to that address bounces, we will try the phone number on the order.

If you realise the address was wrong, tell us and we will re-send to the right one once we have confirmed the order belongs to you. Nothing is lost — the account exists from the moment the payment clears.

Keeping access

Delivery is the start of a subscription, not the end of it. Access continues for as long as the subscription is paid and in good standing. What happens when a subscription ends, and how to cancel one, is set out in our Refund and Cancellation Policy and our Terms and Conditions.

How to reach us

Anything about delivery or access goes to:

Manne IT Solutions Private Limited · Plot No. 45, H. No. 2-130, HUDA Colony, Rangareddy, Chandanagar, Tirumalagiri, Hyderabad 500050, Telangana, India

praveen@manne.work · +91 96669 66132 · Mon–Fri · 10:00–19:00 IST