Privacy Policy

01Who we are

This website and the software described on it are operated by Manne IT Solutions Private Limited ("we", "us", "our"), a company incorporated in India under the Companies Act, 2013 on 30 June 2026, CIN U62099TS2026PTC218484, with its registered office at Plot No. 45, H. No. 2-130, HUDA Colony, Rangareddy, Chandanagar, Tirumalagiri, Hyderabad 500050, Telangana, India.

For the purposes of the Digital Personal Data Protection Act, 2023, we are the Data Fiduciary in respect of the personal data described in this policy. You are the Data Principal.

02What this policy covers

This policy covers the website at https://manne.work, any enquiry you send us through it, our mobile applications, and the accounts we create for customers of our software.

It does not cover data our customers put into our products about their own employees or end users. Where we process data inside a product on a customer's behalf, we act as a Data Processor under that customer's instructions, and that customer's own privacy notice applies.

03Personal data we collect

We keep this deliberately narrow. We collect:

• Information you give us in the contact form: your name and email address, and, if you choose to provide them, your company, the nature of your project and the content of your message.
• Account information, if you subscribe to one of our products: your name, work email, phone number, company name, role, and billing address.
• Payment confirmations: the amount, currency, date, a transaction reference, and the last few digits and type of the instrument used. We never receive your full card number, CVV, UPI PIN or net-banking credentials.
• Information you give us when you apply for a role, including anything contained in what you send us.
• Technical information collected automatically when you visit: IP address, browser and device type, operating system, pages viewed, and referring page. This is standard server and analytics log data.
• Support correspondence: what you write to us and what we write back, so the next person who picks up your ticket has the history.
• Your theme preference on this site (light or dark), stored in your browser's local storage. It never leaves your device and we cannot read it.

04Data our mobile applications collect

Where we publish a mobile application, it collects what it needs to do its job and nothing else. That means your account identifier, the device model and operating system version, crash and diagnostic reports, and a push notification token if you turn notifications on.

Some of our applications ask for a device permission, such as location while the app is open (for delivery tracking) or the camera (for capturing proof of delivery). Each permission is requested at the point it is first needed, with an explanation of why, and the app works without the optional ones. You can withdraw any permission in your device settings at any time.

We do not collect contacts, messages, call logs, photos outside what you explicitly capture, or advertising identifiers, and we do not track you across other companies' apps or websites.

05Why we use it, and on what basis

We process what you submit through the contact form to respond to your enquiry, on the basis of the consent you give when you submit it. We process recruitment information to assess your application.

We process account, billing and support data to provide the software you have subscribed to, to bill you for it, to support you, and to meet our tax and accounting obligations; that is, to perform our contract with you and to comply with the law.

We process technical log data to keep the service available, secure and working correctly, and to understand in aggregate which features are used. We do not use it to build a profile of you, and we do not sell it.

We do not use your personal data for automated decision-making, and we do not use it to advertise to you.

06Consent, and withdrawing it

Where we rely on your consent, you may withdraw it at any time by writing to the Grievance Officer named below. Withdrawing consent is as easy as giving it. It does not affect anything we lawfully did before you withdrew it, and if withdrawal means we can no longer answer your enquiry or run your account, we will tell you so.

07Who we share it with

We do not sell personal data. We share it only where we have to:

• With the payment aggregator that processes your payment, so it can take it. Those aggregators are PCI DSS compliant and authorised by the Reserve Bank of India, and they handle your card details under their own privacy policies.
• With service providers who host our infrastructure, deliver our email, report crashes and provide analytics, strictly so they can perform those services for us, under contract, and with no right to use the data for their own purposes.
• With our accountants, auditors and legal advisers, where they need it to advise us.
• Where we are required to by law, by a court, or by a government authority acting within its powers.
• With a successor entity, if the business is reorganised, merged or acquired, in which case this policy continues to apply to the personal data transferred.

08Where it is processed

We are based in India and process personal data in India. Some of our service providers may store or process data on servers outside India. Where that happens, we transfer data only to jurisdictions permitted under the DPDP Act and we require appropriate contractual protection.

09How long we keep it

We keep enquiry correspondence for as long as the conversation is live, and for up to twenty-four months afterwards so we have context if you come back to us. We keep recruitment information for up to twelve months from the close of the role unless you ask us to delete it sooner.

We keep account and support data for as long as your subscription runs, and for ninety days after it ends. We keep invoices and payment records for eight years, because the Companies Act and Indian tax law require it. Technical log data is retained for a short period for security and diagnostic purposes.

When personal data is no longer needed for the purpose it was collected for, and we are not required to retain it by law, we erase it.

10How we protect it

We apply reasonable security safeguards appropriate to the sensitivity of the data: encryption in transit, encryption at rest for data stores that hold personal data, access controlled by role and reviewed periodically, and separation between development, testing and production environments. Security is part of how we build rather than a review at the end. It is the same standard we apply to the products we operate.

No system is perfectly secure. In the event of a personal data breach, we will notify the Data Protection Board of India and affected individuals as required under the DPDP Act.

11Your rights

As a Data Principal under the DPDP Act, you have the right to:

• Ask for a summary of the personal data we hold about you and how we process it.
• Ask us to correct, complete or update personal data that is inaccurate or incomplete.
• Ask us to erase personal data where it is no longer needed and we are not required to keep it.
• Nominate another person to exercise these rights on your behalf in the event of your death or incapacity.
• Raise a grievance with us, and escalate to the Data Protection Board of India if you are not satisfied with our response.

12Deleting your account and your data

You can ask us to close your account and delete the personal data held in it at any time. Write to praveen@manne.work from the email address on the account, or use the in-product option where one is offered, and say that you want the account deleted.

We will confirm the request, close the account, and erase the personal data in it within thirty days. Records we are required to keep by law (chiefly invoices and payment records) are retained for the statutory period and then deleted. Anonymised, aggregate statistics that cannot identify you may be kept.

If you are an employee or end user of one of our business customers, your account belongs to that customer. Send your deletion request to them, and we will act on their instruction.

13Cookies and similar technologies

This site does not set advertising or cross-site tracking cookies. Your theme preference is kept in your browser's local storage, not in a cookie, and is never sent to us. Where we run analytics, it is configured to collect aggregate usage only.

Our software sets a session cookie once you sign in, which is what keeps you signed in. It is strictly necessary: turning it off will stop the product working.

14Children

Our site and our software are intended for businesses and are not directed at children. We do not knowingly collect the personal data of anyone under the age of eighteen. If you believe a child has provided us with personal data, write to us and we will delete it.

15Changes to this policy

We may update this policy as our practices or the law change. The date at the top of this page tells you when it was last revised. Where a change materially affects how we handle your personal data, we will tell you before it takes effect.

16Grievance redressal

Questions, requests and complaints about personal data go to our Grievance Officer, appointed under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000:

Praveen Manne, Grievance Officer

praveen@manne.work · +91 96669 66132

Manne IT Solutions Private Limited · Plot No. 45, H. No. 2-130, HUDA Colony, Rangareddy, Chandanagar, Tirumalagiri, Hyderabad 500050, Telangana, India

We acknowledge a grievance within forty-eight hours and aim to resolve it within thirty days. If you are not satisfied with our response, you may escalate to the Data Protection Board of India.